- Most orders will ship out within 2 to 4 working days. Items which take longer to ship will be specifically noted in the product description. You can check the status of your order anytime by clicking "Check Order Status" under the Customer Service heading on our home page. You can also call us at 800-905-9163 or email us at email@retrobarn.com.
- We offer low cost shipping on all orders. For full details on our shipping rates and policies, please see our Shipping Info page.
Payment Options
- We accept credit card payment via Visa, Mastercard, Discover, and American Express. We also accept PayPal. Your payment method of choice will be charged when your order is placed.
Taxes
- We are located in Tennessee and must charge 9.25% sales tax on all orders shipped to Tennessee.
Shipping
- Your order will ship via UPS Ground, FedEx Ground or USPS. We will choose the carrier that can provide the quickest and most cost effective transport for your order. If you prefer one carrier over another please add a note to your order and we will ship using the carrier you prefer. "Add a note to your order" can be found on the shopping cart page. International orders will ship via USPS Priority Mail International.
Free Swatches
- We know it's hard to choose home decor products from the computer screen. That's why we offer free swatches of our products whenever possible. If you would like to receive a free swatch of a particular quilt or fabric simply email us at email@retrobarn.com.
Returns
- We offer a 30 day money-back return policy, less original shipping charges. We do not charge a restocking fee.
- For full details, please see our Return Policy.
- If you are ready to return a recent purchase, please fill out our Return Request Form online. We've made the process as simple as possible. For your convenience, we can even send you a return shipping label.
Out of Stock Items
- We strive to keep our website current, but from time to time items may be on backorder or no longer available from the manufacturer. You will be notified by email as soon as possible if there is any problem with your order.
- If we know an anticipated re-stock date for an out of stock item, we will list this date on the product page. If no date is listed, we do not know when the product will be available again.
Wrong, missing, damaged or defective items
- If you have received a damaged or defective item, wrong item, etc please contact us immediately so that we can fix this for you. You can call us at 800-905-9163, or use our Return Request Form at any time to request a replacement item, or a full refund of your purchase price and shipping charges.
International Orders
- Our website is set up to take orders from the US and Canada only, but we also take international orders via email. Just email us with your international order or inquiry, and we will give you a shipping quote. Please include a list of the items you are interested in purchasing because the shipping quote will be based on the total weight of the package. International orders will be shipped USPS Priority Mail International.
- Please remember that all applicable duties and taxes will be the responsibility of the customer. We suggest that our international customers consult their local customs office prior to placing an order for an estimate of these charges.
- We do accept returns for international orders, but unfortunately we are unable to provide a return shipping label to our international customers.
Online Retail Sales Only
- Our website is available for your shopping convenience 24/7, but we do not have a local store or showroom.
- We often get requests for a print catalog. At this time we do not offer catalogs. Sorry for any inconvenience.
- At this time we do not offer wholesale pricing on any of our merchandise.
Thank you!
We know there are many options for shopping these days, and we appreciate your business. Please let us know if there is anything we can do to make your shopping experience more pleasant. We are a Christian, family-owned business and we are here to serve you.
