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We would love to hear from you! Retro Barn Country Linens P.O. Box 280737 Memphis, TN 38168 1-800-905-9163 email@retrobarn.com Retro Barn is a new type of store. We are regular folks, just like you, trying to make our home more comfortable and beautiful. We love the look of antique country linens, but they're just not practical for growing families. Frustrated by the lack of quality and selection at local discount marts, we have looked for new sources of unique home decor. The stuff is out there, but sadly it's often overpriced... That's where we would like to help. We say that we are a new type of store because we strive to keep our overhead low, which in turn saves you money. We are online only, which allows us to offer you the highest quality, specialty store products at affordable prices. 1. Most items will ship out within 4 to 7 working days. Items which take longer will be noted in the product description. Since we do not stock all of the items on our website, your order may be shipped directly from the manufacturer. Therefore, there may occasionally be a delay in the shipment of your order that is out of our control. We will make every effort to keep you informed if we anticipate any delay in fulfilling your order. If you need to check on an order, please feel free to email us for an update. 2. We now ship most domestic orders FedEx Home Delivery (ground). It is their policy not to ship to P.O. boxes. Shipping charges are calculated during checkout and are based on weight. If you require a different shipping method, please let us know and we will make every effort to accommodate your needs. However, additional shipping charges may apply. We regret that shipping charges are not refundable in the event of a return. Our website is set up to take orders from the US only, but we also take international orders via email. Just email us with your international order or inquiry, and we will give you a shipping quote. Please do NOT email credit card info, as this is not secure. We will send you an invoice via PayPal so you can make a secure payment for any international order. International orders will be shipped USPS Priority Mail International, which takes 6 to 10 days. Please allow extra time for your international order to arrive due to possible delays in customs. 3. We want you to be happy with your purchase. If your purchase does not meet your expectations we'll be happy to refund what you paid for the item. We do not charge a restocking fee. All we ask is that you follow these guidelines-
4. We strive to keep our website current, but from time to time items may be on backorder or no longer available from the manufacturer. You will be notified by email as soon as possible if there is any problem with your order. If you are interested in an item which is pictured on the website, but you can not click "Add to Cart" that means the item is not currently available. You can email us and we will give you an idea of when it will be available. We are happy to take your name and email address and notify you when a backordered item becomes available. 5. We accept credit card payment via Visa, Mastercard, Discover, and American Express. We also accept and recomnend PayPal. PayPal is the most private way to shop online because your personal credit card information is known only to one business (PayPal)- even if you shop hundreds of stores. 6. If you prefer to pay with money order, just let us know via email, rather than ordering online. 7. We are located in Tennessee and must charge 9.25% sales tax on all orders from Tennessee. 7. Our website is only the beginning of what we offer. As we said, we want to be your source for quality, old-fashioned country home decor. If you see something offered elsewhere and wonder if we could sell it for a better price, email us! We would be happy to check on it for you. We will try our best to earn your business. In addition to our fine country selections, we're always looking for new product lines to show our customers, so keep us updated if you have any ideas! 9. We know there are many options for shopping these days, and we appreciate your business. Please let us know if there is anything we can do to make your shopping experience more pleasant. We are a Christian, family-owned business and we are here to serve you. |