Retro Barn Country Linens P.O. Box 280737 Memphis, TN 38168 1-800-905-9163 email@retrobarn.com Retro Barn is a new type of store. We are regular folks, just like you, trying to make our home more comfortable and beautiful. We love the look of antique country linens, but they're just not practical for growing families. Frustrated by the lack of quality and selection at local discount marts, we have looked for new sources of unique home decor. The stuff is out there, but sadly it's often overpriced... That's where Retro Barn can help. We say that we are a new type of store because we strive to keep our overhead low, which saves you money. We are online only, which allows us to offer you the highest quality, speciality store products at affordable prices. 1. Most items will ship out within 4 to 7 working days. Items which take longer will be noted in the product description. We promise to keep you informed if we anticipate any delay in fulfilling your order. 2. We now ship FedEx Home Delivery (ground). It is their policy not to ship to P.O. boxes. Shipping charges are calculated during checkout and are based on weight. We regret that shipping charges are not refundable. Our website is only set up to take orders from the States, but we are happy to ship other places. Just email us before you order and we'll quote you a shipping price, and fix the checkout pages to allow you to place an order. International orders will be shipped Global Airmail Parcel Post or Global Economy Parcel Post (your choice). 3. We want you to be happy with your purchase. We offer a 30 day money back return policy, less shipping charges. (The 30 days start on the day we ship your order). Please email us before sending a return. Returned merchandise must be in original condition and package for refund. Items which have been laundered are not eligible for refunds. Please contact us as soon as your receive your order if you have damaged or defective items. 4. We strive to keep our website current, but from time to time items may be on backorder or no longer available from the manufacturer. You will be notified by email as soon as possible if there is any problem with your order. If you are interested in an item which is pictured on the website, but you can not click "Add to Cart" that means the item is on backorder. You can email us and we will give you an idea of when it will be available. We don't take orders for items which will not be available within a month. We are happy to take your name and email address and notify you when a backordered item becomes available. 5. We use PayPal for all our online transactions. We have researched other options, but we feel they are the safest, most private way to do business. Even we will not have access to your credit card info- only Paypal. If you use them for all your online transactions, they are the only business that will have access to your personal credit card info. Paying with PayPal means you can pay using Visa, Mastercard, Discover, American Express. Simply choose what you want to order, go to the checkout page and fill out your information. Then, click on "Continue" to enter your credit card info. This will take you to the PayPal secure website, and then directly back to us. (It is really very simple, and we're here to help if you need it). 6. If you prefer to pay with money order, just let us know via email, rather than ordering online. 7. We are located in Tennessee and must charge 9.25% sales tax on all orders from Tennessee. 7. Our website is only the beginning of what we offer. As we said, we want to be your source for quality, old-fashioned country home decor. If you see something offered elsewhere and wonder if we could sell it for a better price, email us! We would be happy to check on it for you. We will try our best to earn your business. In addition to our fine country selections, we're always looking for new product lines to show our customers, so keep us updated if you have any ideas! 9. We know there are many options for shopping these days, and we appreciate your business. Please let us know if there is anything we can do to make your shopping experience more pleasant. Retro Barn is a Christian family-owned business and we are here to serve you. |